Return & Exchange Policy

1. 15-Day Return & Exchange Period

You may request a return or exchange within 15 days from the date your order was delivered.

To be eligible, your return request must be submitted within the 15-day period. Products returned after this period may not be eligible for a return or exchange.

2. Return Eligibility

To qualify for a return or exchange, the product should be returned with all items originally included with the order.

Depending on the condition of the returned product, the following requirements may apply:

• The product must be returned within the 15-day return period.
• The product should be in its original condition, where applicable.
• All original accessories, parts, packaging, manuals, and included materials should be returned with the product.
• The product should not show damage caused by misuse, abuse, improper handling, or use inconsistent with the product instructions.

Returns with missing parts, accessories, packaging, or other included items may be subject to a deduction or may not qualify for a full refund, depending on the condition of the returned item.

3. Hair Tool Hygiene Requirement

Because STABIORA products are personal hair-care tools, health and hygiene considerations apply to returns.

For hygiene and safety reasons, we encourage customers to contact us before returning a product that has been opened or used. Eligibility of an opened or used product will be determined after review and inspection.

Products showing significant damage, contamination, misuse, or improper handling may not qualify for a return or exchange.

4. How to Request a Return or Exchange

To start a return or exchange, please contact us at:

support@stabiora.store

Please include your order number and a brief description of the reason for your return or exchange.

We may request photographs or other information about the product and order before providing return instructions.

Do not send a product to an address unless STABIORA has provided the appropriate return instructions.

5. Exchange Policy

Eligible customers may request an exchange within 15 days of delivery.

Exchanges are subject to product availability.

If the requested replacement product is unavailable, STABIORA may offer another available option or process the return according to the applicable refund terms.

If there is a price difference between products, the difference may need to be paid or refunded, as applicable.

6. Return Shipping Costs

Unless the return is due to a product defect, damage caused before delivery, or an error on our part, the customer is generally responsible for the cost of returning the product.

Return shipping costs are generally non-refundable.

We recommend using a shipping service that provides tracking and proof of delivery. STABIORA is not responsible for products lost or damaged while being returned to us when the customer is responsible for the return shipment.

7. Damaged or Defective Products

If your product arrives damaged or appears to be defective, please contact us as soon as possible at support@stabiora.store .

Please provide your order number and, where requested, photographs or a short video showing the issue.

We will review the information and determine the appropriate resolution, which may include a replacement, exchange, repair, refund, or other available solution, subject to applicable law and the circumstances of the issue.

8. Inspection of Returned Products

Once a returned product is received, STABIORA may inspect the item to determine whether it meets the requirements of this Return & Exchange Policy.

Refunds or exchanges will be processed after the returned product has been received and reviewed.

Products that do not meet the applicable return requirements may be rejected or may be subject to an appropriate deduction where permitted by applicable law.

9. Refunds

If your return is approved, the refund will generally be issued to the original payment method used for the purchase.

Please allow time for the refund to be processed by your payment provider or financial institution after STABIORA issues the refund.

Depending on your bank or card issuer, it may take additional business days for the refunded amount to appear in your account.

Original shipping charges, where applicable, may not be refundable unless the return is due to an error on our part, a defective product, or otherwise required by applicable law.

10. Missing Parts or Accessories

Please inspect your order after delivery to ensure that the product, packaging, accessories, and included materials are present.

If something is missing, contact us as soon as possible at support@stabiora.store and provide your order number and details of the missing item.

We may request photographs of the package and its contents to assist with our review.

11. Items Not Eligible for Return

A return or exchange may be denied when a product:

• Is returned after the 15-day return period.
• Has been damaged through misuse, abuse, neglect, or improper handling.
• Has been materially altered or damaged after delivery.
• Is returned without required parts, accessories, or included materials.
• Cannot reasonably be inspected because of damage or contamination.

These restrictions do not limit any rights that cannot legally be excluded under applicable law.

12. Returns for Incorrect or Incomplete Addresses

If an order is returned to us because the shipping address provided by the customer was incorrect or incomplete, please contact us to discuss the available options.

Additional shipping costs may apply if the order needs to be reshipped.

13. Important Return Instructions

• Contact STABIORA before returning your product.
• Keep your order number and proof of purchase available.
• Include all original accessories, parts, and materials when returning the product where applicable.
• Use a shipping method that provides tracking and proof of delivery.
• Keep your return tracking information until your return has been completely processed.

14. Policy Changes

STABIORA may update or modify this Return & Exchange Policy from time to time. The latest version will be posted on this page.

Any changes will apply to orders placed after the updated policy becomes effective, unless otherwise required by applicable law.