Shipping Policy

1. Order Processing

• Orders are processed within 1–3 business days after payment is successfully received.
• Orders placed on weekends or U.S. holidays will be processed on the next business day.
• You will receive an order confirmation after placing your order and a shipping confirmation once your order has been dispatched.

2. Shipping Within the United States

We currently ship to addresses within the 50 United States.

We do not currently ship internationally.

Shipping may be available to Alaska and Hawaii depending on the product and shipping method selected at checkout.

3. Delivery Time

Estimated delivery time is generally 3–7 business days after dispatch.

Delivery times are estimates and may vary depending on:

• Shipping destination
• Carrier delays
• Weather conditions
• Holidays and peak seasons
• Other circumstances beyond our control

Estimated delivery dates are not guaranteed and may change due to circumstances outside our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

We may offer free shipping on selected products or during promotional periods.

5. Order Tracking

Once your order has been shipped, you will receive tracking information by email or through your order account, where available.

You can use the tracking number provided to monitor the status of your shipment through the applicable shipping carrier.

6. Incorrect Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

If an order cannot be delivered because of an incorrect or incomplete address, additional shipping charges may apply for reshipping the package.

If the package is returned to us, please contact us to arrange the available options.

7. Lost, Delayed, or Damaged Packages

If your package is delayed, lost, or damaged during transit, please contact us at support@stabiora.store .

We will work with the applicable shipping carrier to investigate the shipment and assist with the resolution.

For damaged packages, we recommend taking photographs of the package and product and contacting us as soon as possible.

8. Delivery Issues

If tracking shows that your order has been delivered but you cannot locate the package, please first check around your delivery location and with household members, neighbors, or building management, where applicable.

If you still cannot locate the package, contact us at support@stabiora.store so we can assist you.